Since Corridor's inception, we have continuously strived to support our clients as they employ the solutions that we help to design and implement. In 2007, Corridor formally introduced a support desk capability titled "Connect Support". The purpose of Connect was to provide extensive expertise for our SharePoint based projects. When our first product, CM[.app] was introduced, it was clear that the importance of our support offering was even more signicant.
Since that time, Corridor now offers two discreet support programs related to our products and more broadly, support for SharePoint and other strategic technologies that we work with on a regular basis. These support options provide the necessary expertise to answer questions and assist with reactive requests. In certain cases, Connect Support also provides a proactive element to ensure that all systems maintained or checkpointed by Corridor are properly designed and implemented.
Corridor maintains a state-of-the art, highly confidential system to manage all Connect Support requests submitted in a secured SharePoint portal, via our 800 Connect support number or via email. Once an issue is registered, automated alerts and escalations are employed to ensure that the right people are notified of any issues on a timely basis.
If a Connect Support request is submitted and it is a better candidate for a services oriented project, Corridor will provide the appropriate notifications to determine the best course of action.