Support Options
While implementing an effective solution is critical to any project, so is the ongoing contract management software support which is provided. New requests will arise, champions, users and administrators will transition, adjacent technologies will advance and issues will invariably present themselves. Without proper solution and software product support, the ongoing success of your system may be compromised. Recognizing that every organization’s needs are different, Contracts 365 offers several different support options.
Contracts 365 Support Options
Standard Maintenance & Support
Provides maintenance and support for Contracts 365 including access to Customer Support for questions and issue resolution and bug fixes.
Connect Support
An augmented support program for consulting and configuration assistance, support for environmental and data issues, and ongoing training and knowledge transfer.
Managed Services
Designed for organizations who require ongoing proactive and reactive assistance, staff augmentation or consistent, dedicated resources from Contracts 365.
“Our implementation experience with Contracts 365 was extremely positive. Their customer service is excellent. The product can easily be adapted to meet various business needs. We are very excited to deploy Contracts 365 within our organization.”
Leah Mauceri, Legal Project Specialist with Grant PUD.