Corridor Company Privacy Policy

 Last Modified:  March 1st, 2019

 We at Corridor Company, Inc. (“Corridor”, “Corridor Company”, “we”, “us” or “our”) are committed to protecting your privacy.  This Privacy Policy applies to our websites (including without limitation www.corridorcompany.com, support.corridorcompany.com and all social media sites) (collectively, our “Websites”) and our Contracts 365 Subscription Service (our “Subscription Service”).  This Privacy Policy sets forth our policies and procedures regarding the collection, use and disclosure of Personal Information (as defined below) that we receive from you.  It also describes your choices regarding use, access and correction of your personal information. By submitting information, including Personal Information, to us, and by using our Websites and Subscription Service, you are expressly and voluntarily accepting the terms and conditions of this Privacy Policy regarding the collection, transfer, processing, storage, disclosure and other uses of your information as described in this Privacy Policy. 

 Please take the time to read this Privacy Policy.  Unless stated otherwise, our current Privacy Policy applies to all Personal Information you provide to us or that you have previously provided to us.

 If you do not agree to the terms set forth herein, please do not use our Websites or Subscription Service.  You have the right to withdraw your consent to our collection and use of your Personal Information, but your withdrawal of consent will not be retroactive.

 If you have any questions about this Privacy Policy or treatment of the Personal Information that you provide to us, please write to us by email at privacy@corridorcompany.com or by mail to Corridor Company, Inc., 24R Pleasant Street, Newburyport, MA 01950 USA, Attn: Privacy.

 

Changes to this Privacy Policy

We may change this Privacy Policy from time to time.  If we make any changes, we will notify you by revising the “Last Modified” date at the top of this Privacy Policy and, in some cases, where appropriate, we may provide you with additional notice (such as adding a statement to the login screen or sending you an email notification).  We encourage you to review our Privacy Policy whenever you use our Websites or Subscription Service to stay informed about our information practices and the ways you can help protect your privacy.  Using our Websites or Subscription Service or continuing to provide Personal Information to us after a notice of changes has been sent to you or published here shall constitute consent to the changes in our terms and practices.  If you disagree with any changes to this Privacy Policy, you will need to stop using our Websites and Subscription Service.

 

Children

Children are not eligible to use our Websites or Subscription Service, and we ask that minors (under the age of 18) do not submit any personal information to us.  Our Websites and Subscription Service are not directed to children under 18 years of age.  We do not knowingly collect Personal Information from children under 13.  If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at privacy@corridorcompany.com.  If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.

 

  • Information We Collect
  • How We Collect Information
  • How We Use Information We Collect
  • Sharing of Personal Information
  • Security and Retention of Your Personal Information
  • International Transfer of Information
  • How to Access & Control Your Personal Data
  • Third Party Vendors

 

Information We Collect

 Personal Information

“Personal Information” means information that identifies you personally such as your name, email address, date of birth, and other personally identifiable information.   

 

Navigational Information

When you use our Websites and Subscription Service or view content provided by us, we automatically collect information about your computer hardware and software.  This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our Websites (e.g. HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses.  In the case of our Websites, we link this automatically collected data to Personal Information such as name, email address, address and phone number.

 

Analytics Information

We and our analytics providers collect and store analytics information when you use our Websites or Subscription Service.  This analytics information consists of web browsing behavior collected through a combination of HTTP beacons and cookies.  Analytics information also consists of data we collect as a result of running queries against content against our user base for purposes of generating Usage Data.  “Usage Data” is aggregated data about a group or category of use, features or users that does not contain personal information.  Though we may happen upon sensitive personal information as we compile Usage Data from content across user instances, this is a byproduct of our efforts to understand broader usage patterns and trends.  It is not a concerted effort by us to examine the content of any user or customer.  Our Subscription Service contains a feature that sends information to us about your systems (“System Information”).  System Information includes information about (i) the server environment in which the Subscription Service is accessed: OS type and version, language and locale settings; and (ii) user device information in which the Subscription Service is accessed: browser type and version, native client type and version, location and device specifications. You can disable our collection of analytics information by blocking collection at a local network level by working with your IT Administrator to prevent access to this following url.

 

Social Media Websites

You may submit Personal Information to us through publicly available sources such as social media websites. Your interactions with social media websites are governed by the social media website’s privacy policy, and not our Privacy Statement.

 

 How We Collect Information

 

We collect your Personal Information in the following ways:

 

Use of Websites or Subscription Service

By using our Websites, registering for a demonstration or webinar, submitting a request form, or using our Subscription Service, you voluntarily and willingly provide us with certain information, including Personal Information which includes contact information, such as your name, email address, company name, address, phone number and other information about yourself and your business.

 

Log Files

We collect anonymous demographic information which is not unique to you such as age, gender, interests, and behaviors when you use our Websites and Subscription Service.  There is also information about your computer hardware and software that is automatically collected by our Websites and Subscription Service.  This information may include, but is not limited to, your computer’s Internet Protocol address, device type, browser type, referring web page, search information, domain names, and access times.

 

Cookies

Like most websites, we use “cookies” and web log files to collect information to track site usage and trends and to deliver a customized experience to you.  A cookie is a small data file that is placed on your computer, mobile phone or other device by a web server and enables us to recognize you when you return to our site or log into our service.  Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.  One of the primary purposes of cookies is to provide a convenience feature to save you time – for example, when you return to the same website, the information that was previously provided can be retrieved so you can easily use features that you customized.  We may use “persistent cookies” to save your registration ID and log in password for future logins to the Websites or Subscription Service.  We may also use “session ID cookies” which expire after a short period of time or when you close your browser.  Session ID cookies are used to identify a particular visit and are used to enable certain features of the site, to better understand how you interact with the site and to monitor aggregate usage and web traffic routing to the site.  We set a cookie and use local storage in your browser that contains information that we use to identify you for the functional site features described below with respect to our current third-party vendors HubSpot, LinkedIn, Facebook, Twitter, Azure Application Analytics, and Google Analytics.  You have the ability to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.  If you choose to decline cookies, you may be not able to fully experience the interactive features of the Websites or Subscription Service. 

 

 

How We Use the Information We Collect

 We use the Personal Information we collect only in compliance with this Privacy Policy.  We never sell, rent, or otherwise provide your Personal Information to any third party for marketing purposes.

 In addition to the uses identified elsewhere in this Privacy Policy, we use the Personal Information that we collect for a variety of purposes, including to:

 

General

  • Provide, maintain and improve the Subscription Service which may include detection, prevention and resolution of security and technical issues;
  • Respond to information requests posed from within our Websites including information inquiries as well as customer services and support;
  • Provide you with information about services, features, surveys, newsletters, offers, promotions and events; providing news or information about us and our select partners; deliver technical notices, updates, security alerts and support and administrative messages. Generally, you have the ability to opt out of receiving any promotional communications as described below;
  • Monitor and analyze trends, usage, and activities in connection with our Websites and Subscription Service; and
  • For other purposes about which we notify you.

 

Use of Personal Information

  • Provide and administer our Websites and Subscription Service to you;
  • Communicate with you and fulfill requests that you may make including requests for demonstrations, sales support, webinars and technical support;
  • Provide you with information and announcements about our Subscription Service;
  • Provide other companies such as Azure Application Analytics and Google Analytics with statistical information about our users; this information is not used to identify any individual user; and
  • Improve our Websites and Subscription Service, and improve your browsing experience by personalizing our Websites.

 

Use of Navigational information

  • To operate and improve our Websites and Subscription Service;
  • Provide you with personalized information about our Subscription Service; and
  • To monitor, measure and analyze use of our Websites and Subscription Service and to generate and derive useful data and information concerning the interests, characteristics and use behavior of our customers and visitors to our Websites and Subscription Service.

 

Sharing of Personal Information

 

We Never Sell Personal Information. 

 We will never sell, rent or otherwise provide your Personal Information to any third party for marketing or other purposes.

 

Sharing of Information with Third Parties

We only share your Personal Information with third parties as described in this Privacy Policy, to carry out your instructions or requests, as may be compelled by law, or as necessary to protect our rights or property.  For example, we may share data with trusted partners to help us process information, provide demonstrations or webinars, provide customer service, assess your interest in our products and services, conduct customer research or satisfaction surveys, or help us perform statistical analysis. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.  Corridor Company may be liable if our third-party providers fail to meet Privacy Shield obligations with respect to the Personal Information we provide them directly, unless we prove we are not responsible for the event giving rise to the damage.

 

Community

Our Websites offer publicly accessible community services such as blogs, forums and wikis.  You should be aware that any information or content you provide in these areas may be made public and read, collected, and used by others who access them.  Your posts may remain even after you cancel your account.

 

Compliance with Legal Process

We may be required to disclose your Personal Information and/or information with respect to your use of our Websites or Subscription Service if required by regulatory agency or by court order, subpoena or other legal process or requirement or if we reasonably believe that such disclosure is necessary (i) to investigate, prevent or take action with respect to suspected or actual illegal activities or to assist government enforcement agencies, (ii) to protect the safety of any person from death or serious bodily injury, (iii) to prevent fraud or abuse of our Websites or Subscription Service, (iv) to enforce our terms of use or your agreements with us, or (v) to investigate and defense ourselves against any third party claims or allegations.

 

 

Security and Retention of Your Personal Information

 We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure.  Although we use industry standard security measures, the Internet is not a 100% secure environment and we cannot, and do not, ensure or warrant the security of any information you transmit or store using the Websites or the Subscription Service.  There is no guarantee that your information may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards and we are not responsible for third party circumvention or your privacy settings or our security measures.  You are responsible for maintaining the secrecy of your unique password and account information and for controlling access to your account.

 We retain Personal Information that you provide to us as long as we consider it potentially useful in contacting you about our company, products or services.  We retain Personal Information about our customers for as long as we need it to provide service to the customer.  We will delete this Personal Information from our and our third-party service providers’ servers at an earlier date if you so request, as described in “Opting-Out and Unsubscribing” below.

 If you have submitted a valid GDPR data subject access request to exercise your right to be forgotten, we will delete your Personal Information within 30 days of the request.

 If you are an individual based in the EU or UK, you can request a copy of your Personal Information and you can update any incorrect information.

 If you are an individual based in the EU or UK, you can ask to have your Personal Information removed, or in some cases, limit our processing of Personal Information.  This does not apply when we need to keep your Personal Information for legal reasons.  

 

External Websites

Our Websites and Subscription Service provide links to other websites.  We do not control, and are not responsible for, the content or practices of other websites.  Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices.  This Privacy Policy does not apply to these other websites which are subject to any privacy and other policies they may have.  You should use caution and review the privacy policies of any websites, services or third-party providers that you visit from our Websites or Subscription Service to learn more information about their practices, which may be significantly different from ours.

 

Public Forums

We may offer publicly accessible message boards, blogs and community forums.  Please keep in mind that if you directly disclose any information through our public message boards, blogs or forums, this information may be made public and may be collected and used by others.  We will correct or delete any information you have posted on our servers if you so request, as described in “Opting-Out and Unsubscribing” below.

 

Use of Subscription Service as a User of an Organization

If you use an email address to access the Subscription Service and that email address was provided by an organization you are affiliated with, such as an employer, that organization can:

 

  • Control and administer your access and use of the Subscription Service, including controlling privacy-related settings of the Subscription Service.
  • Access and process your data, including the contents of your communications and files associated with your access and use of the Subscription Service.
  • If you lose access to your work account (in the event of change of employment, for example), you will lose access to the Subscription Service and the content associated with the Subscription Service. 

 

If your organization provides you with access to the Subscription Service, your use of the Subscription Service is subject to your organization's policies, if any. You should direct your privacy inquiries, including any requests to exercise your data protection rights, to your organization’s administrator. We are not responsible for the privacy or security practices of our customers, which may differ from those set forth in this Privacy Policy.

 Further, use of our Subscription Service requires integration with your organization’s subscription to the Microsoft Office 365 service. Information you submit using our Subscription Service may be processed by Microsoft through Microsoft Office 365 and Microsoft’s privacy policy  will apply to such information.  This Privacy Policy does not apply to information processed by Microsoft in its provision of the Microsoft Office 365 service.

 

 International Transfer of Information

 

By using our Websites or Subscription Service, you have given your express and informed consent to transfer the data that you provide to us to the United States and to process it in the United States.  To facilitate our global operations, we may transfer and access Personal Information from around the world, including the United States.  This Privacy Statement shall apply even if we transfer Personal Information to other countries.

 

Your Rights as an Individual Based in the EU or UK

 

  • Access to your Personal Information: You have the right to request a copy of the Personal Information we hold about you.
  • Correcting your Personal Information: We want to have accurate data. Please contact us if you think the Personal Information you provided to us is not up to date or correct.
  • Deletion of your Personal Information: You have the right to ask us to delete Personal Information about you if it is no longer required for the purpose it was collected, you have withdrawn your consent, you have a valid objection to us using your Personal Information, or our use of your Personal Information is contrary to law or our other legal obligations.
  • Objecting to how we may use your Personal Information: You have the right at any time to require us to stop using your Personal Information for direct marketing purposes. In addition, where we use your Personal Information to perform tasks carried out in the public interest then, if you ask us, we will stop using that Personal Information unless there are overriding legitimate grounds to continue.
  • Restricting how we may use your Personal Information: In some cases, you may ask us to restrict how we use your Personal Information. This right might apply, for example, where we are checking the accuracy of Personal Information about you that we hold or assessing the validity of any objection you have made to our use of your Personal Information.  The right might also apply where this is no longer a basis for using your Personal Information, but you don’t want us to delete the Personal Information.  Where this right is validly exercised, we may only use the relevant Personal Information with your consent, for legal claims or where there are other public interest grounds to do so. 
  • Automated processing: If we use your Personal Information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision. This right only applies where we use your Personal Information with your consent or as part of a contractual relationship with you.
  • Withdrawing your consent using your Personal Information: Where we use your Personal Information with your consent, you may withdraw that consent at any time and we will stop using your Personal Information for the purpose(s) for which consent was given.

 

Please contact us if you wish to exercise any of these rights.  You can find the contact details below under How to Access & Control Your Personal Data.  

 

Your California Privacy Rights

Residents of the State of California, under California Civil Code § 1798.83, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed Personal Information during the preceding year for direct marketing purposes. Alternatively, the law provides that if the company has a privacy policy that gives either an opt-out or opt-in choice for use of your Personal Information by third parties (such as advertisers) for marketing purposes, the company may instead provide you with information on how to exercise your disclosure choice options.

 

Corridor Company qualifies for the alternative option. We have a comprehensive privacy statement, and we provide you with details on how you may either opt-out or opt-in to the use of your Personal Information by third parties for direct marketing purposes.

 

If you are a California resident and wish to request information about how to exercise your third-party disclosure choices, please email us at privacy@corridorcompany.com.

 

 How to Access & Control Your Personal Data

 Reviewing, Correcting and Removing Your Personal Information

 

If you provide us with your Personal Information, you have the following rights with respect to that information:

  • To review the Personal Information that you supplied to us;
  • To request that we correct any errors, outdated Personal Information, or omissions in Personal Information that you supplied to us;
  • To request that your Personal Information not be used to contact you;
  • To request that your Personal Information be removed from any solicitation that we use;
  • To request that your Personal Information be deleted from our records; and
  • To otherwise opt out of receiving solicitations.

 

To exercise any of these rights, please contact us at privacy@corridorcompany.com or by sending us postal mail to:

 

Corridor Company, Inc.

24R Pleasant Street

Newburyport, MA 01950

Attn: Privacy

 

We will promptly change or delete your Personal Information.

 

How You Can Opt Out of Web Tracking

There are several ways to opt out of web tracking:

  • Most browsers allow you to block third-party cookies or prevent cross-domain tracking. This will limit the cookies that can be set by third-party scripts. This will not completely eliminate tracking by some third-party services, though, as they may use first-party cookies.
  • Most browsers also allow you to ask to not be tracked (via the “Do Not Track” request header). If you have enabled this feature, we will not track the pages you visit in a way that enables us to connect them to your personal information.  Your page views may still be collected anonymously, though.  Many of the third-party services we use for collecting anonymous data also respect the Do Not Track setting.

 

Third Party Vendors

 

Some of the vendors we use that may collect Personal Information on our behalf are as follows:

 

  • Azure Application Analytics: We use Azure Application Analytics to analyze information about our Subscription Service.  Read Azure Application Analytics’ privacy policy here.
  • DocuSign: We integrate our Subscription Service into DocuSign for the electronic signature of documents processed by our Subscription Services.  Read DocuSign’s privacy policy here.
  • Facebook: We maintain a company Facebook page by which users can message us and post to our Facebook page. Read Facebook’s privacy policy here.
  • Google AdWords: We use Google AdWords to present ads to people searching for Google terms related to our business.  Read Google AdWords’ privacy policy here.
  • Google Analytics: We use Google Analytics to analyze traffic to our website. Read Google Analytics privacy policy here.
  • GoToMeeting: We use GoToMeeting to host meetings with our clients and prospects and for product demonstrations. Read GoToMeeting’s privacy policy here.
  • GoToWebinar: We use GoToWebinar to host webinars for our clients and prospects.  Read GoToWebinar’s privacy policy here.
  • HubSpot: We use HubSpot to host our website and as our marketing automation platform.  As part of this platform, we utilize HubSpot to present the forms which our prospects and clients complete to contact us for information on our products.  We also integrate HubSpot with GoToWebinar for the registration to our webinars. Read HubSpot’s privacy policy here.
  • me: We use join.me to host meetings with our clients and for prospects and for product demonstrations.  Read join.me’s privacy policy here.
  • LinkedIn: We use LinkedIn to build relationships with our clients and prospects, to recruit new employees, to advertise our business and to share information on our business, blogs, and webinars. Read LinkedIn’s privacy policy here.
  • Microsoft Azure: We host our Subscription Service on Microsoft Azure.  Read Microsoft Azure’s privacy policy here.
  • Office 365: We integrate our Subscription Service into our client’s instance of Office 365 for the management of their contracts and contract related information. Read Office 365’s privacy policy here.
  • com: We use Salesforce.com as our customer relationship management tool. Read Salesforce.com’s privacy policy here.
  • Twitter: We use Twitter to promote our business through microblogging. Read Twitter’s privacy policy here.
  • Zendesk: We use Zendesk to interact with our clients for customer support requests. Read Zendesk’s privacy policy here.